Our Policies

Privacy Policy

We use the information you provide about yourself when placing an request only to complete that request. We do not share this information with outside parties except to the extent necessary to complete that request.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.

Should you have other questions or concerns about these privacy policies, please send us an email at issun@candwbvi.net

Refund Policy

We allow you 10 days upon receipt to return your purchase, partial or in full, for any reason. All we ask is that you let us know via e-mail (issun@candwbvi.net)  that you are sending them back and for what reason. Returned items must be packaged well and received in same condition for a full refund to be processed. Items must be returned by registered or insured mail only. Our aim is to please our customers at all times.

Terms of Sale

Net Price Sale: All items are sold based on first come, first serve. Orders can be made by mail, e-mail, or through our website.

Payments: We accept Paypal, cheques in US Dollars drawn on a USA Bank, international money orders in US $ drawn on a USA Bank, and certified cheques in US$ drawn on a USA Bank. (No Postal Money Orders, No Credit Cards please)

Shipping: Items ship within 5 business day after payment clears.

Postage for Stamps & Covers: $4.00 for purchases up to $50 --  $10 for all purchases totalling more than $50  (in which case items will be sent by Registered Mail)

Postage for Books: on application - one-on-one basis (depending on weight and destination) -- Books mailed to destinations outside of the USA are sent by Air Mail only.

HIGHLY VALUABLE ITEMS ARE USUALLY SHIPPED VIA FEDEX or DHL

IMPORTANT: WE DO TAKE VERY GOOD CARE TO PROPERLY PACK YOUR STAMPS AND BOOKS BUT WE CANNOT BE HELD RESPONSIBLE FOR ITEMS DAMAGED, DELAYED OR LOST IN THE MAIL. THE SAME APPLIES TO ITEMS SHIPPED VIA FEDEX AND DHL.